"At Zegna you learn in a practical and dynamic way, always receiving timely feedback."
As the Head of Customer Relationship Management, you’ll lead the development of a customer-centric strategy that grows client loyalty and brand advocacy. To do this, you’ll need vision and customer insight, as well as strong analytical and leadership skills to coordinate a global team and drive a strategy that strengthens client engagement and our highly-personalised, omnichannel experience.
As a Customer Journey Coordinator, you will draw on your insight and analysis of client behaviour and industry trends to drive constant improvement across multiple channels and touchpoints in the customer journey. You’ll also work closely with regional markets to bring their expertise into larger conversations and considerations. It’s a role that requires strong critical thinking and analytical expertise as well, customer insight and interpersonal skills.