Sales Channels & Retail

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, shared passion and tenacity, that ensures an outstanding client experience whether visiting our stores in Milan or Beijing.

Recent Positions
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Pursue your path to excellence as a part of our team.

Retail Planning & Buying
Our Retail Planning & Buying teams are critical to our commercial success. The Retail Planning team uses its insight into trends and market demands to determine the volume of products created for each collection. They also sustain product category and collection consistency across different channels and stores. While the Buying team uses its insight into local customer requirements and trends to customise collection assortment depth, according to budget allocations. Together, these teams ensure that the right product is in the right market for the right customer at the right time.
Visual Merchandising
Our Visual Merchandising team plays a key role in enhancing the customer experience. These teams create the designs and displays that transform our stores and windows from spaces that celebrate the ceremony of sale and service, to stages for communication and brand values. They also work closely with our Store Planning and Merchandising teams to ensure these are used consistently and effectively by our markets.
Sales Channels
Our Sales Channels team ensures that our collections are stocked at leading retailers around the globe. They foster important relationships with our external partners to develop growth strategies and ensure these points of sale reflect our brand’s outlook, approach and meet our client's discerning standards.
Retail Management
Our customers are our most important stakeholders and our Retail Management team makes sure they are expertly taken care of. This team possesses the utmost sensitivity and sense of hospitality, as they aim to surprise and delight our diverse customers with each interaction.
Retail Experience
Our Retail Experience team defines global in-store selling and delighting practices to support our customer-centric culture. As a member of the team, you’ll make use of local customer knowledge and industry best practice to define in-store sales programmes, retail training and development academies, and customer loyalty initiatives that aim to surprise and delight our customers.

"As Zegna’s a vertically-integrated company, you’re able to learn all about how our products are made and how they make it to our customers. It’s a valuable source of knowledge and experience that you can learn from."

Teams in Zegna
Discover our other teams, who do everything from sourcing the best raw materials to providing the best customer experience.
Design, Plan & Develop
Production & Services
Marketing & Customer Experience
Manage & Support